eNPSInternal · employees
Employee Net Promoter Score
Measure how likely your people are to recommend your company as a place to work, with a follow-up tailored to their rating and optional ConvergX engagement statements.
“On a scale of 1 to 10 (highest being 10), how likely are you to recommend [your company] as a place of work to friends and family?”
NPSExternal · customers
Net Promoter Score
Measure how likely your customers are to recommend your company, with a follow-up tailored to their rating and optional ConvergX customer-experience statements.
“On a scale of 1 to 10 (highest being 10), how likely are you to recommend [your company] to a friend or colleague?”